Initial Review
Free
- We read your initial information
- We decide whether we believe we can help
- We explain suitable next options
Clear pricing
Choose how much help you want.
You do not choose a paid service until we have looked at your problem. If we believe we can help, we explain which options fit and what each one costs.
Your response is researched and written for your case.
This is not a standard template with your name and details added. An experienced human reviewer considers the facts and evidence you provide, identifies the points that appear relevant, checks the appropriate information or process where needed, and prepares correspondence specifically around your individual circumstances and objective.
Review & First Response
£29
- Review of a straightforward matter
- Our suggested next step
- One researched, case-specific first letter or email
Review & Follow-Up
£59
- Fuller review and research where needed
- Researched first letter or email prepared specifically for your case
- Review of one reply against your original case
- One further case-specific response where appropriate
- Dedicated case email address separate from your normal personal or business email
Extended Support
£99
- Full case review and relevant research
- Dedicated case email address separate from your normal personal or business email
- Up to three rounds of researched, case-specific correspondence/review
- Guidance on appropriate escalation
Guided Resolution
£149
- We stay involved through the agreed complaint or escalation process
- Dedicated case email address separate from your normal personal or business email
- Review, research and case-specific correspondence as responses arrive
- Scope and endpoint agreed before you pay
No hidden extras. If your case requires a different level of work, we explain why and give you the price before you decide whether to proceed.
From the £59 service upwards
Keep new complaint correspondence separate from your everyday email.
Where appropriate, we provide a temporary case-number address at areyouabletohelp.com for new correspondence relating to the problem. It is unconnected to your normal personal or business email address, so new complaint correspondence can be kept separate from your everyday inbox.
Examplecase4821@areyouabletohelp.com
- Used only for correspondence connected with the case
- Keeps new complaint correspondence away from your normal personal or business inbox
- We do not use the case address for marketing, mailing lists, spam or unrelated follow-up
- The case address is closed and becomes unusable after the agreed support period ends
Important: a dedicated case email is not an anonymous identity. To take a complaint forward, you will normally need to identify yourself to the organisation so it can identify you, your account, booking, contract or incident. The case address keeps new complaint correspondence separate from your everyday email, but it cannot remove or hide an email address the organisation already holds about you.