What is included
- Full case review and relevant research.
- A dedicated case email address where appropriate.
- Up to three rounds of researched, case-specific correspondence or substantive reply review.
- Guidance on an appropriate escalation route where one exists.
- Maintenance of a practical written case record and chronology while we are involved.
Who this is likely to suit
A complaint that has already developed, has several relevant documents or issues, or is reasonably likely to require more than one follow-up before the next clear decision point is reached.
Where the service ends
The included rounds of work define the normal endpoint. If a new stage falls outside the agreed support, we explain that before any additional paid work is undertaken.